CPGramsProactive public services
Demo environment

A proactive layer over public services

You should not have to notice a government failure before government does.

Connect once. We watch the rest.

CPGrams reads the services you connect, notices when a claim, payment or application stops moving, explains what it found, and prepares the grievance from verified records — for you to approve, edit or ignore.

Official? Sign in here

Interactive prototype. Every case, department and officer is fictional and nothing reaches a real government system. Photography is illustrative and computer-generated for this prototype. No real person, office or case is depicted.

A woman stands at a public service counter holding an application form and a passbook, with others waiting behind her.

Key figures

Built around one refusal:

that the citizen should have to chase.

The grievance system underneath is a full CPGRAMS-style lifecycle — registration, routing, clarification, SLA, appeal and supervisory review. What changed is who notices the problem first.

7

services you can connect

Aadhaar, DigiLocker, EPFO, pension, tax, transport and passport — joined once each.

20

days, then we ask why

Every record is measured against the date the office itself published, not against one we invented.

1,842

citizens in one pattern

Provident fund withdrawals held in processing — visible as a cluster, not as 1,842 separate complaints.

0

grievances sent without you

Detection prepares. Only a person submits. That line does not move.

How it works

Six steps, and you drive four of them.

  1. Connect onceJoin Aadhaar, DigiLocker, EPFO or any other service. Your identity and records are verified a single time.
  2. We keep watchingClaims, payments and applications are checked against the dates the office itself gave you.
  3. We explain what we foundWhen something stalls, you are told what happened, how we know, and which authority owns it.
  4. You decide what to sendThe grievance arrives already written from verified records. Nothing is submitted until you say so.
  5. Someone is accountableA named officer, a response date, and a record of every step that anyone can read.
  6. You decide if it workedNot the department. If it is still broken, a senior authority reviews the whole file.
An older man sitting in a doorway reads something on his phone.

What we watch

What we watch

Seven services, joined one at a time.

Each connection is simulated for the demo, consented to explicitly, and revocable from the citizen's account at any moment.

Cloth-tied bundles of office files stacked on shelving in a records room.

Provident fundClaims

Employees' Provident Fund Organisation

Withdrawal claims that stop moving

A settlement past the date EPFO itself gave becomes an explained issue, with the claim reference already attached.

An elderly man at a bank counter holding an open savings passbook.

PensionPayments

Department of Pension & Pensioners' Welfare

A monthly credit that did not arrive

A payment that has come every month and then does not is a pattern worth catching on day one, not day ninety.

Certificates and card-sized documents laid out on a cloth-covered table beside a rubber stamp.

DocumentsCertificates

DigiLocker

Papers you have already been issued

Documents come in once, so no form asks you to upload the same certificate a fourth time.

Authentication, SMS, payments and government integrations are deliberately absent. Uploads are recorded by name and size only — no file leaves your browser. Photography is illustrative and computer-generated for this prototype. No real person, office or case is depicted.